Privacy Policy

1. Introduction

PlaySafely, Inc. ("PlaySafely," "we," "us," or "our") operates the playsafely.tech website and provides digital safety services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name
• Payment Information: Billing address, payment method details (processed by our payment provider)
• Profile Information: Optional profile details you choose to provide
• Communications: Messages you send us through contact forms or support channels

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, clicks, and interaction patterns
• Device Information: IP address, browser type, device type, operating system
• Security Data: Threat detections, security events, protection status
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

• Payment processors (for transaction completion)
• Analytics providers (to understand usage patterns)
• Threat intelligence sources (to improve protection)

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide, maintain, and improve our security services
• Account Management: Create and manage your account, process payments
• Security & Protection: Detect, prevent, and respond to security threats
• Communication: Send service updates, security alerts, and respond to inquiries
• Analytics: Understand usage patterns and improve user experience
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional materials (with your consent; opt-out anytime)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contractual Necessity: Processing necessary to provide our Services
• Legitimate Interests: Improving services, preventing fraud, security
• Consent: Marketing communications, optional features
• Legal Obligations: Compliance with applicable laws

5. Data Sharing and Disclosure

We never sell your personal information. We may share data with:

5.1 Service Providers

Third-party vendors who assist in operations (hosting, analytics, payment processing) under strict confidentiality agreements.

5.2 Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred.

5.3 Legal Requirements

When required by law, court order, or to protect rights, property, or safety.

5.4 With Your Consent

When you explicitly authorize sharing with third parties.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account data is retained while your account is active and for up to 90 days after deletion (unless longer retention is legally required).

7. Your Privacy Rights

7.1 Rights Under GDPR (EEA Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

7.2 Rights Under CCPA (California Residents)

• Know: What personal information we collect, use, and share
• Access: Request a copy of your personal information
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of exercising rights

To exercise your rights, email us at: privacy@playsafely.tech

8. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other legally approved transfer mechanisms

10. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@playsafely.tech.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

PlaySafely, Inc.
1455 Market Street, Suite 400
San Francisco, CA 94103
United States

Email: privacy@playsafely.tech
Data Protection Officer: dpo@playsafely.tech